Hello dear Settlers,

Since a few hours reports about the game not working are being made. First of all - we are sorry this has slipped our minds for so many hours. Captain Graham immediately yelled "All hands on deck" and sent all technicians to keelhaul (with their laptops, of course).

We check back asap after receiving news from the technicians.

Update: Please clear your browser cache & try again. 

Update 2: If you still experience problems, please try another browser / incognito mode while we investigate if we can additionally do something on our end. 
BB_Pandur

Dear settlers,

Our seventh winner, German player Schwafel, sent us a postcard from somewhere you might not expect: his home server of "Wildblumental" inside The Settlers Online!

Why do you need to travel to distant, exotic locations when you have one right at comforts of your very own home!? Check out Schwafel's postcard in our forums! 

Happy settling!
BB_Sious

Dear players,

Learn about the team's approach to fixing issues, why generals don't receive promotions and much more in our latest batch of AMA answers! 

We also touch on some funny Support stories and reveal the highest level our team members have achieved. Read everything in our forum! 

Have fun!
The Settlers Online Team

Settlers, beware!

Update: the Event has been extended by two days! New Removal phase: Nov. 9th

A spooktacular Halloween Event is makings its way to the game. Zombies, ghosts, and golems will soon take over your island! Are you prepared to face them?

Don't fret, grab some garlic and check out all details in our Halloween Dev Diary.

Witch-ing you a great event!
BB_Sious

Dear Settlers,

A network maintenance is currently taking place and our game may experience interruptions. 

• Date: October 17th, 2017
• End: approx. 21:00 BRST 
• What: degradation of network services

There may be very short downtimes of the game and new logins may not be possible. The game will generally stay online. Already logged in players are not affected

Your "The Settlers Online" Team

Dear Settlers,

The maintenance has been postponed to tomorrow, Wednesday, Oct 18th.

During the maintenance, the game will be unavailable.

• Day: Tuesday, Oct 17th Wednesday, Oct 18th
• World: Closed
• Start: Approx. 11:30 BRST 04:00 BRST
• End: Approx. 15:30 BRST 08:00 BRST
• Adventures & Premium: Times will be extended

This hotfix will resolve an issue with the Halloween Golems.
BB_Sious

Dear settlers,

Our sixth winner, German player jave22 sent us a postcard of a special encounter with one of our favourite TSO characters, all the way in Mallorca!

I wonder what they discussed at this stone table - future expedition plans maybe? Check out jave22's postcard in our forums! 

Happy exploring!
BB_Sious

Dear adventurers,

Following up on our Gamescom meetings, a truly special "Community day" is in the works. On Friday the 13th, 12 audacious Settlers are invited to embark on an uncanny adventure in our "Hoffice" in Düsseldorf.

The adventure awaits us

These brave Settlers are in for a surprise as we introduce exclusive content, but you will not be left out: Follow us on Facebook and Twitter for live updates. 

Enjoy the experience,
BB_Sious

Dear Settlers,

A game update is scheduled for Tuesday.

During this time, the game will be unavailable.

• Day: Tuesday, Oct 10th
• Game Worlds: Closed
• Start: Approx. 03:00 BRT
• End: Approx. 07:00 BRT
  
• Adventures & Premium: Times will be extended

A Change Log has been posted here. 

Happy Settling!
BB_Sious

Dear Settlers,

Together with our partner Paysafecard, we offer you a special opportunity during October to get coveted Gems for The Settlers Online.

Starting October 9th until October 22nd 2017, you will find a special package in our Gem shop that comes with an exclusive 50% Gem bonus.

Each player can purchase this package once.

Enjoy your shopping tour and have fun spending the Gems!

Your “The Settlers Online" Team